Customer Care

Shipping & Delivery

Every order is sent express with tracking. Our team aims to dispatch as fast as possible — often the same day. You’ll receive a tracking number as soon as your order ships.

Track your order

Australia

Free express shipping over $99

  • Under $99Express shipping
  • Delivery1–3 business days

New Zealand

Free express shipping over $99

  • Under $99Express shipping
  • Delivery2–5 business days

United States

Free express shipping over $200

  • All ordersExpress shipping
  • Delivery3–6 business days

Canada

Free express shipping over $200

  • All ordersExpress shipping
  • Delivery3–6 business days

United Kingdom

Free express shipping over $200

  • All ordersExpress shipping
  • Delivery3–5 business days

Delayed orders

Please double-check your delivery address at checkout to avoid delays. If you’ve entered it incorrectly, email us at serena@serenaunderwear.au and we’ll fix it for you ASAP.

If your order hasn’t arrived within the times above, it may be a postal delay — check your tracking, and if you’re still unsure, just reach out.