SHIPPING & DELIVERY

TRACK YOUR ORDER HERE

All orders are sent express with a tracking number. You will receive your tracking number once your order has been shipped. Our team of Serena assistants aim to get your items shipped ASAP and even same day on some orders.

DELIVERY WITHIN AUSTRALIA

FREE EXPRESS DELIVERY ON ALL ORDERS

Metro areas 1-2 business days

Regional areas 2-4 business days

Delivery times are based on Australia Post's delivery guidelines. Delivery times can vary occasionally,  however, we aim to get your Serena items to you as quick as possible.

INTERNATIONAL DELIVERIES

Express delivery worldwide $50

7-10 business days

DELAYED ORDERS

Please ensure you have entered your delivery address correctly to avoid delays. In the event that you have entered an incorrect address, please just contact us at serena@serenaunderwear.com.au and we'll fix this for you ASAP. 

If your order isn't delivered by the above times this could be due to postal delays. Please check your order tracking number HERE and if you're still unsure feel free to contact us on serena@serenaunderwear.com.au